Motor Scout wants customers to receive the service they paid for. If something fails, contact us and include the email address and order reference used for the purchase.
Duplicate or incorrect charges
Verified duplicate charges or charges created by a technical error will be refunded.
Digital Scout Reports
If Motor Scout cannot generate or deliver a purchased digital report, you may request a refund. Once a report has been successfully delivered, refunds are generally not available because the digital research has been provided, except where required by law or where the delivered report materially differs from the purchased service.
Human Scout services
A human-review order may be canceled for a refund before work begins. After research or outreach has started, Motor Scout may deduct the reasonable value of work already completed. If Motor Scout cannot complete the agreed service, the unperformed portion will be refunded.
Vehicle purchases and third-party costs
Motor Scout fees do not guarantee that a vehicle can be purchased. Payments made directly to sellers, dealers, inspectors, carriers, lenders, data providers, or other third parties are governed by those parties and cannot be refunded by Motor Scout.
How to request a refund
Email [email protected] within 14 days of the charge. Include your order reference, purchase email, and a short explanation. Approved refunds are returned to the original payment method; financial institutions may require additional processing time.
Charge disputes
Please contact Motor Scout first so we can investigate and resolve the issue promptly. This policy does not limit rights that cannot legally be waived.